We need to merge tickets a lot since our customers tend to write us more then once with the same request.
This becomes a problem when looking at the Recent Tickets: We always need to see the full conversation with a customer.
However, tickets that have been merged into another ticket will still appear as separate entries in the Recent Tickets App, making it necessary to open them one by one only to find out that they have been merged already previously.
Merged tickets should be hidden in the Recent Tickets view to avoid confusions and be able to work more efficiently.
