We do not have any use cases where requester groups should be added as approvers on a ticket. To reduce confusion and prevent mistakes, we would like the ability to hide or disable this option within the approver selection interface.
Submitted
Hide requester groups as an option when adding manual approvers
+2
- Community Manager
Hi
Thanks for sharing the use case. I understand the requirement to hide or disable requester groups from the approver selection interface, since they are not used as approvers and their availability could lead to confusion or accidental selection.
I’ll take this as feedback and pass it along to the Product team for consideration as a future enhancement.
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