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Hide Tickets from Customer Portal

Related products:Freshdesk
  • Dec 9, 2014 4:56 PM UTC
  • 5 replies
  • 49 views
Contributor

I'd like to be able to customize the default theme so that only Solutions & Forums are displayed in the portal.

5 replies

Contributor
  • jamie.michal
  • Author
  • Contributor
  • Dec 9, 2014 10:19 PM UTC

I figured out how to do this by customizing the CSS. 

#header-tabs a:nth-child(4){
  display:none;
}

.footer-links a:nth-child(4){
  display:none;
}

 

Contributor
  • pmesritz
  • Contributor
  • Dec 10, 2014 2:10 PM UTC

Interesting. I wonder if there's a way to hide tickets for only certain users.  

Apprentice
  • corinne
  • Apprentice
  • Jan 21, 2015 10:23 PM UTC
I would like the ability to hide the Ticket tab for certain users as well.

 

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


It would be possible to hide the tickets tab for specific users using the portal customisation option on the Estate plan. Please drop a note here if you'd like to explore the option.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


Please refer to this topic for a sample snippet to restrict certain helpdesk sections based on an user attribute.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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