We’ve been using custom ticket fields internally to classify reported issues, specifically using pre-defined dropdown lists.
Overtime, we’ve added more and more items to those lists, but haven’t removed any (despite some items becoming relevant) because they are assigned to previous tickets and we don’t want this association to be lost.
Having an option to hide items from dropdown lists would be very helpful, as it would make the use of these fields more dynamic, quicker and easier on our (the agents’) daily work, but also ensure that older data stays intact.
Thanks!
