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Horizontal slider bar scrolls out of view when scrolling up on the Tickets view

Related products:Freshdesk
  • Sep 14, 2026 9:02 AM UTC
  • 2 replies
  • 13 views
Apprentice
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Hello,

Hope you are well.

Just thought I would mention that if there are a lot of tickets being displayed on the Tickets view, the Horizontal slider bar scrolls out of view when scrolling up the ticket list.

See images below:
 

Horizontal scroll bar not available after scrolling up ticket list
​​​​
Horizontal scroll bar available after scrolling to bottom of ticket list

It would be helpful if the horizontal scroll bars position was fixed, so it could be utilised wherever a user was in the ticket list.

Thanks

    2 replies

    Apprentice
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    Discovered this article soon after raising the new idea:
     


    Which presents a work-around. It works, but prefer a fixed horizontal scroll bar.

    Incidentally, I also discovered yet another, alternative, work-around:

    • Hover the cursor over the Column header row, select the left-hand mouse button (a blue vertical bar appears in the Priority column, could be different for difference column configurations), then the < and > arrows can be used to scroll horizontally.
    Community Debut
    • ttheis
    • Community Debut
    • Oct 26, 2026 6:13 PM UTC

    Shift+[Mouse wheel] will also perform horizontal scrolling.

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