in my company I am a helpdesk agent in one area, but there are other areas where I am just a regular user (=customer).
Since I became an agent, each time that I click on one of the tickets where I am just a customer, i get the ticket view of a helpdesk agent...
in the url, I notice that instead of reaching:
support/tickets/29617
I get redirected to:
helpdesk/tickets/29617
How do I switch to the "customer" view of the ticket?
Thank you
Amit
