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How can I set the "from" address for outbound emails?

Related products:Freshdesk
  • December 13, 2016
  • 1 reply
  • 19 views
R
Apprentice

Hi team,

We send emails from a variety of different addresses (allowing for different groups to handle different emails) - i.e. support@ua... support@by... techteam@ua...

If you create a ticket in Freshdesc, all triggers to notify the user are automatically sent from the default address (in our case, support@ua). But if I wanted to send it from another email, it'd be really nice if this could come from the techteam@ua address instead.

Is it possible to set the outbound email address so that emails come from the right address?

1 reply

S
Contributor

Hello Rozheva,


I believe when you create a Ticket via New -> Email, and if you have multiple support emails configured, you should be able to change the From: address. Here's a solution article that might help - link


Hope that helps.


Thanks,

Sudha


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