I have configured freshdesk for email,
So every email that arrives in my inbox gets converted into a ticket
To prevent sending multiple mails to my customers, I have disabled account creation email from email as I dont want every customer mailing in to get a new account created email
Now,
1. How can I get regular users who signup using the portal to receive the account creation email?
2. Users who already have accounts created from emailing in (but they do not know that their accounts have been created because the email notification is disabled, so they are still unverified users) are not able to sign up again,
And they are not able to reset password as well, to access members only sections of the portal.
So my agents have to manually reset their password, this is a additional task
So I would Like to have a feature where new accounts are not created for each email, only the ones who sign up should have an account created
Please let me know how to configure this setup
