How do I send emails?

I would like to add a big +1 to adding canned responses and solutions to outbound emails. Great feature, love that it's finally here. It's almost perfect. Add canned responses and I'm in heaven.

Canned responses in outgoing emails out make it much easier to quickly send common emails that go out to customers. 

Delivery failure notifications are currently not working for forwarding. I've reported this about half year ago so it is known problem.

We've had several cases with clients complaining that they've never received our emails.

Hope you'll manage to figure it out.

Dear Freshdesk team

Would you mind enabling this feature for my account, as well?

Kind regards

Fabian

Hello Everyone,

We have rolled out the ability to compose outbound emails to all accounts. You can find the option on the top right of the page under +New. Any email that are sent out will be converted to a ticket with the source "Outbound Email". You can read more about how the feature works here and the differences between a regular ticket and outbound ticket in this article.

A big shout-out to all of our beta customers!! Thank you for taking the time to check out the feature and for passing on your feedback. It has been very helpful in making iterations and taking the feature to completion :)

Our next step is to bring a way to quickly fill up the new ticket and compose form. Request your patience while we work on these. 

Thanks,

Janani