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How do I track what words triggers an automation

Related products:Freshdesk
  • July 15, 2020
  • 1 reply
  • 7 views

Hi

Is there any way to report on what words or set of words trigger an automation process, so we can learn how best to modify the trigger word settings?


Stephen

1 reply

hemanth.ramya
Community Manager
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  • Community Manager
  • August 12, 2020

Good day, Stephen!


We can see that your query has been addressed by our support team on the ticket that you had raised with us. Please feel free to write to support@freshdesk.com for any further queries in the future. Happy to assist you, anytime. Cheers!