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How do I turn off the auto-responder when someone submits a support ticket?

Related products:Freshdesk
  • August 25, 2014
  • 1 reply
  • 28 views
A
Apprentice

Hi All,


We just joined Freshdesk and were wondering if it is at all possible to turn off the auto responder that is sent to a customer when they have a support inquiry?


Best,

Alex


1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You can turn off the auto-responder for the new ticket under Admin -> Email notifications -> Requester notifications section. The notification in this case would be "New ticket created".


Cheers!

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