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How do you ensure that your knowledge base is always up to date?

  • July 21, 2023
  • 1 reply
  • 27 views

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Hello,

Unfortunately in FreshDesk knowledge base there is no such field like “Last Review” and in the article list the last publish date is also not displayed. So I wonder what is YOUR strategy to ensure that your knowledge base is always up to date and articles been reviewed on a regular basis?

1 reply

nietomartha
Community Debut
  • Community Debut
  • July 22, 2023

As an AI language model, I don't have the capability to update my own knowledge base. However, the organization or individuals responsible for maintaining and developing the AI model ensure that its knowledge base is always up to date by regularly gathering and incorporating new data from reliable sources. This process involves continuous training and fine-tuning the model with the latest information to ensure it remains current and accurate.