Skip to main content
Closed for Voting

how i call web api on ticket reply action

Related products:Freshdesk
  • May 19, 2020
  • 1 reply
  • 11 views
S
Apprentice

i want use freshdesk ticket system to reply clients issues but i want push notification to the client on mobile device on reply action 
that mean i want on reply action call API from my server to send notification .. how i can call my api on ticket reply action ?
thanks for you

1 reply

B
Community Debut
  • beboh78811
  • Community Debut
  • May 20, 2020

I have the same issue! 


We want to start a ticket off by creating it in Freshbooks and having it be sent to our client as an email, looking like an email. As far as our clients are concerned we want them to hardly realise we are using a ticketing system.


But when I start a ticket with a message like "Dear jack, please send me... Thank you" it doesn't send John and email saying that, it sends him an email saying "A ticket has been created".

Terms of UseAccessibility statement