When I "Send and set as Closed" or "Resolved," the Freshdesk timer automatically stops. However, when I "Send and set as Waiting on Customer" or "Pending," the timer keeps going even when I exit the ticket and continue to work on other tickets.
How do I make the timer stop automatically after sending and setting as Waiting on Customer?
+12Hello,
With the new auto start timer, it is possible to define statuses for which the ticket timer would start/stop. You can install this app if you're running Freshdesk on the new Mint interface.
Cheers!
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