Skip to main content
Closed

How to change the "Your ticket has been created" message?

Related products:Freshdesk
  • Feb 12, 2015 12:25 AM UTC
  • 6 replies
  • 214 views
Apprentice

After the user submits a ticket, on the next screen at the top in green is a message: "Your ticket has been created". How can I change this message?


Thanks


Mel


6 replies

Community Debut
  • jhildack
  • Community Debut
  • Dec 2, 2015 9:51 PM UTC

Same issue here. Just wanting to know where to edit the page message for ticket creation. Has anyone solved this one yet?

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


Unfortunately, it is not possible to remove the message but we can use a jQuery script to add certain text to it. 


If you're on the Estate plan, you can navigate to Portals-> Customise portal-> Page Layout section.


<script>

  jQuery(document).ready(function() {

    var temp = jQuery('#notice').clone().children().remove().end().text().trim();

    if(temp == "Your ticket has been created.")

    {

     jQuery('#notice').append("Thank you for submitting your inquiry. Please <u>monitor your email inbox</u> for our response.");

 }

});

</script>


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Contributor
  • keith_11877
  • Contributor
  • Oct 28, 2016 4:26 PM UTC

Note that these types of tweaks interfere with portal (language) localization unless you get quite a lot fancier with your javascript...

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Certainly,Keith. This is an ad-hoc option to edit the message using javascript. I will certainly notify the product team for the need of editing these messages within the Admin panel.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Community Debut
  • luis.russo
  • Community Debut
  • Mar 28, 2018 4:06 PM UTC

Is it now possible to edit the messages from the admin panel?

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Luis Unfortunately not yet. You've to include the code I've shared earlier to make this work.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement