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How to Edit Ticket date and time

Related products:Freshdesk
  • February 3, 2019
  • 0 replies
  • 18 views

I would like to be able to correct the Date and Time on Tickets  when support was requested. I will often work in support issues and don't get a change to log the work done after it was been done, even the next day.


Even though i try hard to log any support done as it is requested, I often don't have time to record it then an there.


This would be handy to have on Notes as well.