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How to embed Freshdesk in Wordpress

Related products:Freshdesk
  • September 5, 2015
  • 5 replies
  • 77 views
D
Apprentice

Hi Guys


WORDPRESS

I am trying to melt the two things together, Wordpress-Freshdesk. What I want to achieve is that the customer does not need to leave my page to get to support. 


i tried iFrame but the Google log in does not populate (pop up). 


EMBED WIDGET

At the same time I want to keep it simple and embed the freshdesk form or pop up (support) to a variety of pages I have. The problem is that other domains would need ssl certificate and that's a whole bunch of work and money spent wiser. 


Is there no embed code that does not require ssl (https). 


SOCIAL MEDIA

I am looking for a contact plugin for facebook. 



5 replies

P
Community Debut
  • priyo_old
  • Community Debut
  • September 9, 2015

Hi Daniel,


Do you comments relate to supporting non ssl access to Freshdesk on our official Wordpress plugin? 


https://wordpress.org/plugins/freshdesk-support/


Thanks,

Priyo

D
Apprentice
  • daniel_13408
  • Author
  • Apprentice
  • September 10, 2015
Here is an update Found the fresh book app... really great and easy integration. The widget and pop up can be used without SSL as long as you set it to be non SSL. the codes update but of course you need to reapply them to the page. Last but most important: I am looking for an easy way to integrate freshdesk forum into our page. We want to skip customers leaving the page. Rather integrate... f.e. into WordPress page with full with. Similar to the Facebook integration. Please note that the Google log in does not work on an iframe surrounding. Summary: still looking to have a WordPress based homepage with freshdesk forum and solution
P
Community Debut
  • priyo_old
  • Community Debut
  • October 1, 2015

The Freshdesk forums and solutions page access is completely customisable to match the look and feel of your portal. The links to the customer accessible forums and solutions sections can be therefore provisioned as links from your main portal.


https://support.freshdesk.com/support/solutions/articles/65026-complete-layout-customization


For further help on the same, please get in touch with our support agents at support@freshdesk.com

C
Community Debut

Hi Daniel There are many help desk solutions available on the market to manage this effectively. Fresh desk is such a popular solution. It allows you to manage all your customer support queries effectively at one location. i'll suggest you to please check Change AOL Mail Password so you can prevent your AOL mail from various problems with email help desks experts.

K
Community Manager
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  • karthik.kumarCommunity Manager
  • Community Manager
  • November 20, 2019

Hello Daniel,


I recently noticed this question from four years ago - and I hope I'm not too late to help you out. You can use the Freshdesk plugin on WordPress to help your customers without them leaving your page for support. The plugin enables you to embed the new help widget on your WordPress website. You can read more about using this here.


With the new help widget, you can show solution articles and a contact form on your website. You can learn about the widget here, and here. The new widget is being rolled out in batches and you can get early access here. 


Hope this helps,

Karthik

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