Hello,
We are defining a support process that we need to send updates to the customers periodically for Support tickets they have requested. We are looking to send a reminder to the customer every 25 days. This is a manual process.
So when we don't send an update to the customer, our agents should get an automated reminder so that our agents can take necessary action and send an update to the customer.
How we can set up an automated reminder in the Freshdesk, please guide us.
Regards!
