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How to use GIF as agent profile picture?

Related products:Freshdesk
  • Sep 30, 2019 6:34 PM UTC
  • 0 replies
  • 13 views

One of our agents has a GIF as his profile picture and even though I've tried everything from resizing to cropping to decreasing the file size I still can't get it to work. It uploads it but won't play it back, is there a maximum size the GIF can be before it actually plays?