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How to whitlist an email address to avoid going into spam

Related products:Freshdesk
  • September 30, 2020
  • 0 replies
  • 15 views

My question is simple but I have not find the answer on this site. 


How can I whitelist an email address from a client.


Several times a day I check the spam filter if the client (with no-reply address) have sent a mail/ticket. I want it in my normal ticket box/inbox instead of the spam.