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I am not getting email notifications when a note is added by another agent

Related products:Freshdesk

When I am sending a note to another agent, I do not get an email notification when they respond to that note. How can this be fixed?

I am not seeing where I can adjust my notification settings.

Hello Marisa,

We have sent an email to discuss this at length with you and troubleshoot further.

Cheers!

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