Hello,
I am trying Fresh Helpdesk SPROUT as an alternative for my company.
When I try to add a new type of ticket or modify the description of an existing one, I get the following error:
Your field of the ticket could not be saved. Please try again.
Can somebody help me?
Regards,
Closed for Voting
I cannot add a ticket type in SPROUT
+9- Community Manager
Hello Jorge!
Apologies for the delay in response. Try using an incognito window of a browser and check if you are able to save the ticket field 'Type' post adding a value to it. Similarly, clear the cache cookies of the browser just in case and check for the same.
If you are still facing any trouble with adding a value in the ticket field, please drop an email to support@freshdesk.com and we would be happy to help you!
Cheers. :)
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