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I'd like built Google Maps or Bing Maps integration

Related products:Freshdesk
  • March 21, 2016
  • 10 replies
  • 35 views
T
Contributor

I need to quickly know where to send my technicians geographically.  Using the API I've knocked together a php script to export my agents tickets.  As a quick hack I can cut and paste this into a 3rd party website to list all my tickets on a map.    


Before I spend another few hours with the Google Maps API, surely Freshdesk can come up with something a bit more integrated.


I can't be the only customer that needs decent mapping for tickets?



10 replies

T
Contributor
  • tech
  • Author
  • Contributor
  • March 21, 2016


P
Community Debut
  • priyo_old
  • Community Debut
  • April 10, 2016

Hi Steve,


The integration looks impressive. I have added it to out backlog. We will consider this for inclusion to the active roadmap during our quarterly review.


Thanks,

Priyo,

Freshdesk Product Management

T
Contributor
  • tech
  • Author
  • Contributor
  • August 3, 2016

Hi Priyo,


Any idea if this will be in the roadmap or should I get busy and start hacking together the code myself?


Thanks


T
Contributor
  • tech
  • Author
  • Contributor
  • October 30, 2016

Also the Address Field in customer (Edit Contacts) should have optional Google Maps integration. 


For example, in my setup I'd set a default to my country, then when I start typing in an address it should drop down with available addresses.  


blob1477859372776.png



T
Contributor
  • tech
  • Author
  • Contributor
  • January 30, 2017

So is this on the roadmap or not?  


It's frustrating having technicians driving miles away to find out there was another job waiting nearby that wasn't picked up.  I don't really want to have to look at alternative helpdesk software but the lack of this feature in Freshdesk is killing us.



T
Community Debut
  • trasybalazs
  • Community Debut
  • August 11, 2018

any update?

T
Contributor
  • tech
  • Author
  • Contributor
  • August 6, 2019

Well it looks like I've got to code this all up myself....sigh.  

K
Community Manager
Forum|alt.badge.img+7
  • karthik.kumarCommunity Manager
  • Community Manager
  • August 6, 2019

Hello Scracha,


You can try our FSM feature which allows you to track any addresses that you include in your tickets. However, it is only available for available from Estate and Forest plans only.


In case you don't wish to upgrade, please check out these Marketplace apps:



Hope that this was useful.

T
Contributor
  • tech
  • Author
  • Contributor
  • October 20, 2019

Hi Karthink,


I'm happy to upgrade if it provides the features I require.  


Which of the following does FSM do as the video / link is light on details.


a) Display a map similar to the one I first posted showing all ticket/customer locations?

b) Show me where my agents are?

c) Let an agent know nearby jobs (in the "app"). 


Thanks


K
Community Manager
Forum|alt.badge.img+7
  • karthik.kumarCommunity Manager
  • Community Manager
  • October 29, 2019

Hi Scracha,


We're working on an upgrade to the FSM module that will cover all the three points that you've mentioned.


Hope this was helpful,

Karthik

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