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I'd like built Google Maps or Bing Maps integration

Related products:Freshdesk
  • Mar 21, 2016 11:07 PM UTC
  • 10 replies
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Contributor

I need to quickly know where to send my technicians geographically.  Using the API I've knocked together a php script to export my agents tickets.  As a quick hack I can cut and paste this into a 3rd party website to list all my tickets on a map.    


Before I spend another few hours with the Google Maps API, surely Freshdesk can come up with something a bit more integrated.


I can't be the only customer that needs decent mapping for tickets?



10 replies

Contributor
  • tech
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  • Mar 21, 2016 11:09 PM UTC


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  • priyo_old
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  • Apr 10, 2016 6:48 PM UTC

Hi Steve,


The integration looks impressive. I have added it to out backlog. We will consider this for inclusion to the active roadmap during our quarterly review.


Thanks,

Priyo,

Freshdesk Product Management

Contributor
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  • Aug 3, 2016 7:07 AM UTC

Hi Priyo,


Any idea if this will be in the roadmap or should I get busy and start hacking together the code myself?


Thanks


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  • tech
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  • Oct 30, 2016 8:30 PM UTC

Also the Address Field in customer (Edit Contacts) should have optional Google Maps integration. 


For example, in my setup I'd set a default to my country, then when I start typing in an address it should drop down with available addresses.  


blob1477859372776.png



Contributor
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  • Jan 30, 2017 11:59 PM UTC

So is this on the roadmap or not?  


It's frustrating having technicians driving miles away to find out there was another job waiting nearby that wasn't picked up.  I don't really want to have to look at alternative helpdesk software but the lack of this feature in Freshdesk is killing us.



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  • trasybalazs
  • Community Debut
  • Aug 11, 2018 8:49 PM UTC

any update?

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  • Aug 6, 2019 2:48 AM UTC

Well it looks like I've got to code this all up myself....sigh.  

Contributor
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Hello Scracha,


You can try our FSM feature which allows you to track any addresses that you include in your tickets. However, it is only available for available from Estate and Forest plans only.


In case you don't wish to upgrade, please check out these Marketplace apps:



Hope that this was useful.

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  • Oct 20, 2019 8:58 PM UTC

Hi Karthink,


I'm happy to upgrade if it provides the features I require.  


Which of the following does FSM do as the video / link is light on details.


a) Display a map similar to the one I first posted showing all ticket/customer locations?

b) Show me where my agents are?

c) Let an agent know nearby jobs (in the "app"). 


Thanks


Contributor
Forum|alt.badge.img+7

Hi Scracha,


We're working on an upgrade to the FSM module that will cover all the three points that you've mentioned.


Hope this was helpful,

Karthik

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