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IDea: Export tasks with the ticket export

Related products:Freshservice
  • Sep 15, 2023 1:56 PM UTC
  • 0 replies
  • 7 views

cbae
Apprentice

I’d like to export tasks for auditing purposes. 

Task names, status, completed date, completed-by, and any other associated metadata as well, using the Ticket Export function in FreshService. 

Expected behavior: Tickets → Export → Check a box for “Tasks” to include on the report. 
Current behavior: Tickets → Export → There’s no visible feature to include Tasks on the report. 

For a use case, I’d think of compliance. You normally need to send auditors reports, of “who-did-what-when?”. With Fresh currently, I’d have to submit screenshots of the ticket if I wanted to leverage the tasks feature for compliance. 

Support told me this was already an internal feature request and was advised to create an account and submit a post here. Thanks!