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If a Requester uses the Requested For option - Show the Requested for Name when the requester views the ticket

Related products:Freshservice
  • July 3, 2024
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When a requester submits a ticket and utilizes the requester for option, after submission, when the requester views their active tickets, they cannot see that they requested it for someone else.  Adding this to every service subject line, mucks up the ticket list view.

It should display the requested for name to the requester, after submission, just like it does in the end user portal.

Example:  Manager requests the same service for several employees.  Once the ticket is submitted, they have no idea which ticket has a requested for on it and cannot see the name of the requested for