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If / Else statements in automations

Related products:Freshdesk
  • September 14, 2021
  • 0 replies
  • 95 views

Figgilant
Apprentice

Currently I can only execute automations based on Is or Is Not statements. This means I always have to create two automations. It would save a lot of space and keep things organized when I can create automations with an If / Else statement.

If ticket contains this OR this OR this then do something. Else do something else.