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iFrame results in non-clickable area around widget button

Related products:Freshdesk
  • December 4, 2019
  • 1 reply
  • 20 views
A
Apprentice

I've included the Freshdesk widget and realized there is a non-clickable area around the it due to the iFrame. Integration tests showed that there are cases where this overlays other elements (see screenshot). 


I see two possibilities here:

1. Overwrite the CSS styles, reducing the dead area to a minimum

2. Write a custom button component that calls the Widget APIs show/hide methods


Any suggestions?

screenshotfrom2019-12-0413-14-14_45247.png

1 reply

V
Community Debut

Hello there,


Are you still facing this issue? If yes, please write to support(at)freshdesk.com and one of our support folks will assist you further on this.  


Please note that I was able to access the area around the Helpwidget now. 


Cheers! 




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