Implement something to link asset to a ticket inside workflow

Related products: Freshservice

Hi,

Is it possible to link an asset to a ticket inside the workflow?

Example:
A service request for more RAM inside a computer is created by an agent.
The form force the agent to linked the asset (the computer).
The tech in charge of all orders received an email with asset name.

I want to add the asset link at least or add specific assets details like serial number, service tag, etc.

That could be really useful for sure.


Thank you, 

Join the Community or User Group to Participate in this Discussion