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Implement something to link asset to a ticket inside workflow

Related products:Freshservice
  • July 16, 2022
  • 1 reply
  • 63 views

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Hi,

Is it possible to link an asset to a ticket inside the workflow?

Example:
A service request for more RAM inside a computer is created by an agent.
The form force the agent to linked the asset (the computer).
The tech in charge of all orders received an email with asset name.

I want to add the asset link at least or add specific assets details like serial number, service tag, etc.

That could be really useful for sure.


Thank you, 

1 reply

Daniel Martin
Contributor
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In Linking an asset to a service request ticket from within a workflow @Daniel Söderlund points out that you can use the API https://api.freshservice.com/v2/#update_an_asset
I still agree that it would be helpful right inside a workflow without needing the API