Is it possible to link an asset to a ticket inside the workflow?
A service request for more RAM inside a computer is created by an agent.
The form force the agent to linked the asset (the computer).
The tech in charge of all orders received an email with asset name.
I want to add the asset link at least or add specific assets details like serial number, service tag, etc.
That could be really useful for sure.
Join the Community
Sign in to the Community
Social LoginLogin for Freshworks Employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.