Implement something to link asset to a ticket inside workflow

Related products: Freshservice


Is it possible to link an asset to a ticket inside the workflow?

A service request for more RAM inside a computer is created by an agent.
The form force the agent to linked the asset (the computer).
The tech in charge of all orders received an email with asset name.

I want to add the asset link at least or add specific assets details like serial number, service tag, etc.

That could be really useful for sure.

Thank you, 

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