Views needs an “is not” or “does not contain” filter
I would like a view filter that allows me to view tickets where a field is NOT or does NOT contain a value.
The View Filter only allows you so show a View that *includes* a characteristic. For example, we can have a view that shows Tickets where Category is “MyTestCategory” or where the Tag is “MYTestTag”
But what if I want to View the tickets that don’t have that characteristic? I cannot.
Use Case. 200 tickets in a view. All the same Group. 50 of them have a Tag saying “ProjectX”.
I can easily Filter & View those 50 tickets, and assign an Agent to work them
If I want the other agents working on the tickets to ignore the ProjectX ones, then I cannot set a view; they just have to manually skip those tickets and move to the next one.
just an idea
iain
PS well, we did manage a way by moving all such tickets to a competely new Group, but that’s not scalable or manageable.
