When creating an article it has to be created in the Primary Language of a helpdesk. After this translations can be added for supported languages. That works fine. However, when running the reports translations are suddenly regarded as completely separate artiles without any link to the article in the primary language.
It is therefore impossible to see which article (with its translations) gets the most likes or dislikes. It is impossible to see which article is read most. These numbers would be really helpful, but are just not available because Freshdesk sees it as a translation when creating the article, but as totally unrelated when reporting.
Who agrees this should be improved?
