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Improve search results for 'Auto-Suggest Solutions while creating a new Ticket'

Related products:Freshdesk
  • August 23, 2023
  • 0 replies
  • 26 views

Arina Andronchyk
Apprentice
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Hello!

It would greatly enhance the experience if related articles could appear not only when a keyword is used as the first word in the subject, but also when it's included in the middle or at the end of the subject line.

For instance, if the solution title is 'Ways to create a useful Solution':

  • Currently: Typing 'Solution' fetches the related article.
  • Suggested: Typing 'How to create a useful Solution' should also fetch the related article.

Additionally, I've observed a bug: when you input a keyword in the description, the related article doesn't appear.

Thanks!