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Improve the merge function to show original dates of the merged tickets and preserve the order of notes

  • March 19, 2023
  • 1 reply
  • 31 views

reuven
Skilled Expert
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When multiple tickets are merged we only see the time of the merge, we need to see the original time of creation to be able to follow the time line in the final merge.

 

In addition, any “notes” that were added to the original tickets DO NOT merge and stick together with their original ticket in the final merge.  We see the new notes (which were the original tickets before the merge) appear clumped together, and then the old notes from those tickets also clumped together, instead of sticking to the tickets they were a part of so we can follow the time line properly.

 

With multiple merges that had noted which we added, it becomes IMPOSSIBLE to follow the order of the conversations and comments that went with them.

1 reply

reuven
Skilled Expert
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  • Author
  • Skilled Expert
  • March 19, 2023

this is a really sloppy way to edit my previous comment:

 

With multiple merges that had NOTES which we added, it becomes IMPOSSIBLE to follow the order of the conversations and comments that went with them.