I find the top bar search difficult to use - I rarely find what I am looking for.
Several improvements would make this better:
- You can order the search results by "Relevance" -- but how is this judged? It doesn't seem to provide any relevance to me.
- Only show results that match exactly (or let me choose this as an option).
For example, I search for "Runtime Error 53" in my instance of Freshdesk, and then click to see just the tickets. Only the top 5 results actually contain hits for this. The rest of the search results hit on "Runtime Error" but are other error codes - I don't want to see these as they are not relevant to what I am looking for and it wastes my time looking through them.
- Allow further filtering of search results to narrow down the results. E.g. receive 50 results back but filtering by company would let me narrow this to 5 options.
- Allow field names to be specified in the search so that I can search only the fields that i want. (e.g. subject: "Error 1234" would only return tickets where this exact phrase was included in the subject line).
