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New Idea

Improve Workflow Automator View

Related products:Freshservice
  • April 3, 2025
  • 1 reply
  • 36 views

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See attached image

why does the description and creation/update dates have to be under the workflow title? This should be a list view like tickets with columns for the data. Would make it more compact and much easier to sort through. While we’re at it - lets allow grouping of workflows in this view so we can see what service items are grouped together!

1 reply

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  • Skilled Expert
  • April 9, 2025

I like any ideas related to making Workflows easier to maintain.

I’d like it if you could put Workflows in to folders (which you could name appropriately based on what the Workflows do) within each module type to help keep things tidy.

Then if you could order the folders you could maintain that control over which Workflows trigger first.