Improved Active Directory Integration

I agree with David! 

also we need:

thumbnailPhoto

title

department

company

phone

mobilePhone

ipphone

I'm with David as well. Being able to pull those fields would make life a lot easier for us.

Hi all

I got bored of missing info in Freshdesk (and lack of photos) so I've created a script to do this using the Freshdesk API.

You can find it here: https://github.com/blighter/Freshdesk_AD_Import

Currently it only does a single user per execution but you could create a one column csv of emails and a batch file (not recommended for >100 users) 

for /f "usebackq tokens=1 delims=," %%a in ("csv.csv") do (
      start "" http://webserver/upload.php?email=%%a )

Any questions let me know :)

Obviously I'm not affiliated with Freshdesk and can't be liable blah blah

Thanks

Hello,

You can now pass phone number values in the query parameter using the AD integration. You can read more about this here.

Although support for custom attributes isn't available now with AD integration, we've recently added the custom variables support for SAML authentication.

Cheers!