Hi!
First time poster here, been working with Freshdesk for over a year now.
I had this idea to add a note to a ticket if a Company’s Renewal Date field has passed the current date. For example:
- Company’s Renewal Date is 22/10/23.
- Ticket comes in from a user at that company on the 23/10/23.
- A note is added for the agent’s visibility only stating that the customer’s support package has expired.
- Agent can then inform the customer, or contact Sales / Contracts team
However, the current suite of conditions are limited to “Is”, “Is not”, “After” or “Before”, I would like to see the option of having added conditions such as “Date Due in <x> days” or “Date Overdue”.
I feel like this would be a great feature if possible, and would utilise the existing Renewal.
Let me know what you think, or if there are alternatives.
