We have been using Freshdesk for a few months and have followed the request for improved reporting waiting for some form of update to no avail.
I have been trying to find tools to enable me (a layman who knows of SQL and other languages, but not how to use them successfully) to gain better statistics from Freshdesk and stumbled across Grappster.
Grappster enables you to use Saved Ticket Layouts in Freshdesk to then either provide a list or a count. Using this, I have been able to gain some statistics from Freshdesk. However, this uncovered another issue, any count or list will only show the first 30 tickets as per the setting in Freshdesk only allowing a view of 30 tickets per page.
If a new and improved reporting suite is not coming in the near future, may I ask that you somehow change this value of 30 tickets to allow external applications to successfully report on Freshdesk data and maybe see if there are ways that enables these external applications to display meaningful charts from those ticket views.
