although the user can search the Forum and Solutions at the same time, when he's in the Home View, unfortunately, he does not have this option when he's in the Forum View or in the Solutions View.
Currently, before posting this topic, I had to go to the Home page, do a search, read some, go to the forum page, go to ideas page in the forum page, and click new topic.
I think the best solution would be:
Scenario: the user in the forum page want to post something.
then the user type in a field and see the references in solutions and forums. After that point, the user could choose If he wants to post or not.
Thanks for your attention
Mario
Closed for Voting
Improved search for the user
+12Hello,
When the user tries to submit a new topic in the forum section, Freshdesk automatically suggests if there are matching topics found in the helpdesk.
Tip: The auto-suggest also works on the new ticket screen!
Cheers!
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