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Improved Time Tracking

Related products:Freshdesk
  • June 25, 2015
  • 2 replies
  • 34 views

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We need to easily track different types of billable hours against tickets and an easy way to do this would be to be able to use custom time fields much like the ticket fields functionality.


Ideally we can set up a category i.e. Standard Support, Consultancy etc and then select this and book time against it.


Obviously reporting on this would be key and would ideally be integrated into the Timesheet report.


Is Time Tracking getting any development time on the roadmap?

2 replies

  • Contributor
  • February 27, 2016

Just a follow up on this item.  We'd love to get this incorporated as well.  Time that tracks with a selectable project, task, or whatever that could later be used from the export for the purpose of different billing rates, etc.


More time tracking love, please.


giuliano.nora
Contributor
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  • Contributor
  • December 18, 2024

We need to easily track different types of billable hours against tickets and an easy way to do this would be to be able to use custom time fields much like the ticket fields functionality.

 

Ideally we can set up a category i.e. Standard Support, Consultancy etc and then select this and book time against it.

 

Obviously reporting on this would be key and would ideally be integrated into the Timesheet report.

 

Is Time Tracking getting any development time on the roadmap?

Custom fields on time tracking would be very useful!!