We need to easily track different types of billable hours against tickets and an easy way to do this would be to be able to use custom time fields much like the ticket fields functionality.
Ideally we can set up a category i.e. Standard Support, Consultancy etc and then select this and book time against it.
Obviously reporting on this would be key and would ideally be integrated into the Timesheet report.
Is Time Tracking getting any development time on the roadmap?

