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Improved user activation logic

Related products:Freshdesk
  • Jun 3, 2016 5:56 PM UTC
  • 2 replies
  • 25 views

We would like the ability to auto-approve (and send activation for) any new members of a domain we've previously authorized. For example if joe@cyphortxyz.com is given access, I'd like mary@cyphortxyz to get an activation code. However if mary@gmail.com tries, and I've never allowed a gmail.com domain (company..) - then inhibit the activation email.


We do not allow account creation (activation email) for accounts that we haven't vetted.


This could probably be resolved by simply implementing my prior feature request to remove all the "canned" email rules and just making them "example" rules in Supervisor, Observer, Dispatcher so that I have more flexible logic to apply to them.

2 replies

  • Community Debut
  • Jun 30, 2016 12:11 PM UTC

We are working on releasing our domain whitelisting feature that allows restricted access to 40 identified domains. More details in here.


  • Author
  • Contributor
  • Aug 19, 2017 3:53 PM UTC
You can mark this as Implemented