When an agent is logged in for about 2 weeks/14 days, they are logged out.
This often happens in the middle of composing a reply to a ticket, and any draft that has been saved, gets lost. This is frustrating especially if the response is long and detailed, contains screenshots, etc.
Most web applications that use OAuth2 use a “refresh” token which is renewed/extended behind-the-scenes, and thus - so long as the agent is active, say, once a week, the login is persistent.
Can Freshdesk implement the same?