In common mailboxes like Gmail, Outlook, etc., when someone replies to an email thread, the system automatically directs the reply to the last sender and includes all recipients in the thread (not just the last one) in the CC field.
However, in Freshdesk, the email always replies to the original requester regardless of who replied last in the thread.
Therefore, we would like to request that the system be able to reply to the last requester and include all recipients in the CC field.
