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In-Platform Share & Revoke for Post-Incident Reports

Related products:Freshservice
  • June 12, 2025
  • 0 replies
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adityalamghare
Contributor
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What if we could share the PIR with requestors and requestor groups directly from Freshservice without the need to take an export and drafting an e-mail 

Worse, once it's been exported and is out there, there’s no control. If someone notices a mistake, or if the report has info that shouldn't have been shared, there's no way to unshare it. We just “hope” people ignore the old copy and read the new one
We’re evaluating a feature that would let me share a read-only version of the PIR via email—directly from the platform—and revoke access later if needed. No more files, just links I can control. Anyone else dealing with this?