I am curious if the ability for agents to ‘acknowledge’ incidents (low/medium priority) from the mobile app will be available in the future? Currently agents can acknowledge High/Urgent tickets via notification from the app via on-call events.
We have agents that move between locations (different buildings, miles apart) and are not always in front of a computer.
This would give those agents the ability to pick up and acknowledge tickets driving down acknowledgement time as well as providing service at the location they might be currently at in a quicker fashion.
