Looking to see if this would be something of interest to others. We would like to add incident fields that are hidden during business hours (example. After hours Call-Back Number)
Scenario: We have seasonal and part time employees who work after normal business hours at events. The Call Back field that is in the tickets if left blank, defaults to the phone number assigned to the person submitting the ticket. (This number could be a generic department phone number which makes it difficult to get ahold of someone after hours)
Proposed Idea: Adding a field (required or not) for an after-hours direct call back number for the person entering the ticket. We would like it to be hidden during normal business hours (M-F, 8-5) to reduce the redundancy of ticket fields, but would be marked with a text field below to signify providing this information will speed up the resolution for the end user.
