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New Idea

Include AND & OR options in conditional logic for Journeys

Related products:Freshservice
  • May 19, 2026
  • 0 replies
  • 12 views

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When adding Conditions to a Create Ticket Activity in custom Journeys, it would be amazing if we could select an OR / AND toggle/option. 

For example, if I only want an Application Access ticket to be created for my Help Desk but only if my Initiator selected Adobe Acrobat OR OneSpan OR Adobe Creative Cloud, etc.  

The way the Conditions is currently set up reads as if every selection made must be included in order for the condition to be met.