I noticed that you can export tickets to .cvs, which is nice, but there isn't an option to include the ticket's comments/notes. Seeing the requestor's question/issue is nice, but without comments/notes there is no way to see what happened after the question was asked in the .csv. I want to be able to see the conversation between the requestor and agent in the csv. This seems like an easy to add feature, since you Freshdesk already stores this data.
I have been trying to do this all night. I add notes as I do stuff and wont to compile all the notes together in a "what i did" response.
+12Hello,
Account data can be exported using the Export Data option available under Admin -> Accounts section. This will provide you the tickets along with the comments in .XML format. You can also use our API to list all conversations of a ticket.
Cheers!
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