In reports, for some reason we cannot group by “Contact Name”. We can only group by “Customer Number” instead, meaning we cannot see the names of the contacts placing calls, we can only see their phone number. I have not memorised every phone number of our contacts, so it would be much better if we could see the contact names.
It’s not much of an “idea”, it’s more of a missing Metric, but please add “Contact Name” usage to Analytics.
