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Include CSAT Feedback as a Placeholder

Related products:Freshdesk
  • January 28, 2020
  • 1 reply
  • 7 views
E
Apprentice

We would like to see a Placeholder for CSAT results. Our business case is that we send an email to the ticket agent's manager every time a CSAT is completed, and we would like the rating and comments from the CSAT to be included in that message via a placeholder. 

1 reply

A
Community Debut

Hey Elizabeth,


This is a great idea! We're always exploring ways to surface the most useful information to users and this idea certainly falls into that category. We'll share this with the team. Thanks again!

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