Hi,
Just started using the system properly, and we've created a new customer field called Project, so we can identify which of our projects the ticket is associated with.
Currently the only place we can see this is in the ticket itself, not in the full Ticket view.
Is it possible to alter the default view at all?
Chris.
+12Hello,
With the new table view on Freshdesk MINT, you'd be able to add custom ticket field columns in the ticket list view page. However, this is restricted to ticket fields alone and cannot be extended to custom contact properties. Maybe you can create a custom ticket field and populate it with the same value so that you can display this custom field on the ticket page.
Cheers!
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